Privacy Policy

Effective Date: 07/25/2025

Pinnacle Auto Glass USA ("we", "us", or "our") respects your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, interact with our services, or communicate with us, including through SMS/text messaging.

1. Information We Collect

We may collect the following types of personal and usage data:

Personal Information: Name, phone number, email address, vehicle details, and other information you provide when requesting quotes, booking services, or contacting us.

Device and Browsing Data: IP address, browser type, pages visited, and interactions on our website.

SMS Consent and Communication Data: When you opt-in to receive SMS messages, we collect and store your mobile number, consent records, and messaging data per TCR and carrier guidelines.

2. How We Use Your Information

Your information is used to:

Schedule and provide auto glass repair or replacement services

Respond to inquiries or service requests

Send SMS or email updates, appointment confirmations, or promotional messages (only with your consent)

Improve our website and services

Comply with legal and regulatory requirements

3. SMS/Text Messaging Policy

By providing your mobile number and opting in, you consent to receive text messages from Pinnacle Auto Glass USA. These may include service reminders, appointment updates, and promotional offers. Message frequency may vary. Message and data rates may apply.

To opt out of receiving text messages, reply "STOP" at any time. For help, reply "HELP" or contact us directly.

We do not sell, rent, or share your opt-in information with third parties for their own marketing purposes.

All SMS communications are sent in compliance with The Campaign Registry (TCR) and carrier guidelines.

4. Information Sharing

We do not sell your personal information. We may share it with trusted third-party service providers that help us operate our business, such as:

Website and hosting providers

SMS communication platforms

Customer support tools

These providers are contractually obligated to protect your data and only use it as instructed.

5. Data Security

We implement appropriate safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You can:

Opt out of marketing emails and SMS at any time

Request access to or deletion of your personal data

Contact us to update your information

Please email us at Info@pinnacleAutoSolutionsUsa.com to make a request.

7. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact:

Pinnacle Auto Glass USA 📞 Phone: (941) 278-7000 📧 Email: Info@pinnacleAutoSolutionsUsa.com 🌐 Website: www.pinnacleautoglassusa.com